What is the best method to contact you?

You can contact us via email, messenger, text or telephone. However, if you want a fast response we advise customers to telephone us as we don't always have time to read messages and emails until later in the day. If we do not answer the phone it is because we are busy but we will always ring you back as soon as we get a moment to respond to missed calls.

Do I need to pre order balloons or can they be done on the day?

We keep a good stock of large number balloons and general age and occasion balloons. For simple inflation you can pop in to Blue Moon Occasions on the day or you can pre order if you want to be sure we have the right colours or age etc. in stock for you. For more complex designs we do like at least 2 weeks notice so we can order balloons if we need to. 

We do stock some licensed products but it is always best to check with us if you are wanting something specific.

Is there any additional costs for setup and delivery?

To keep our prices reasonable and fair for all our customers we do not hide travel costs within the prices we quote. Instead, we prefer to calculate the cost on an individual basis. 

This way we can be sure that we are giving you the best price. We have tried to keep this added cost to a minimum, but we do need to take in to account the travel cost and time involved. As you can appreciate, the time taken to travel to and from venues can soon add up as can the cost of fuel. A charge of 50p per mile will therefore be added to cover our travel and staff associated costs. The total number of miles will be calculated by the number of journeys needed to deliver and collect equipment (to and from). 

This will be outlined in your quote. Delivery and set up is free within a 5 miles radius for bookings over £150.

Terms & Conditions

Please take the time to read our T & C's

    • All our quotes are free, and your price is based on what was agreed at your consultation with us. Any additional goods or services provided after the initial quote will be at an additional cost. Quotes are valid for 28 days.


    • Amendments to your order can be made up to 4 weeks prior to your event date. After this time, we cannot guarantee meeting your requirements due to staffing, supplier, and shipping limitations.


    • To keep our prices reasonable and fair for all our customers we do not hide travel costs within the prices we quote. Instead, we prefer to calculate the cost on an individual basis. We have tried to keep this added cost to a minimum, but we do need to take in to account the travel cost and time involved. A charge of 50p per mile will therefore be added to cover our travel and staff associated costs. The total number of miles will be calculated by the number of journeys needed to deliver and collect equipment (our postcode is S66 9QD). This will be outlined in your quote. Delivery and set up is free within a 5 miles radius for bookings over £150.

      Please be aware that if we are required to travel through the Clean Air Zone in Sheffield, we will need to add the charges incurred to your quote. These charges are currently £10 per day. If we need to collect equipment that we set up any day after your event, this will be an additional £20 to your quote to cover both day’s charges.


    • All equipment will be collected by ourselves the day after your event. We will organize this directly with the venue.


    • There may be a refundable security deposit when hiring our equipment. This will be refunded to you within 2 working days after we have collected the equipment. If there are any items damaged or missing, the cost will be deducted from your security deposit*.


    • A non-refundable 20% deposit is required upon booking to secure your date. The remaining balance must be paid at least 14 days prior to the event. Where a booking is made within 14 days of the event date, the full balance is required upon booking.


    • No booking will be fulfilled if the full balance has not been paid. It is the client’s responsibility to ensure that they have cleared their balance before the event date.  Any deposit that has been left is non-refundable and used against associated costs.


    • All décor and floral items used in a Venue Dress remain the property of Blue Moon Events unless this has been outlined in the quote as a purchase.


    • When booking décor for outdoors please be prepared for the British weather to force a change of plan. We ask that you have a backup plan in mind otherwise, we reserve the right to cancel if we feel it unsafe due to weather conditions being unsuitable.


    • Please do not use any adhesives to secure balloons, banners or bunting to our equipment. Any damage caused by adhesives will result in the loss of your security fee. We are always happy to advise clients on alternative methods.


    • Please check the details of your quote and inform us of anything that isn’t quite right as soon as possible. If you have any concerns or queries, please do not hesitate to contact us.


    • Please use your full name as reference when making payments via bank transfer.


  • For Sunday event bookings we have a minimum order value of £100

A note about Helium filled balloons

  • Balloons by nature can pop. For this reason, we do not recommend feather or confetti filled balloons for tables where you will be dining.

  • We use only the highest quality decorating balloons in all our displays. Approximate helium filled balloon float time for indoor use:

    • 11inch latex balloons - 12 – 20 hours

    • 16inch latex balloons - 30 – 40 hours

    • Foil balloons - 3 – 5 days

  • If you need your helium filled LATEX balloons to last longer than what is stated above, please let us know so we can add a treatment to your balloons. There is an additional charge of 20p per balloon for this treatment.

  • Room temperature and atmospheric conditions have an effect on all balloons and may cause the balloons to shrink in the cold and expand in the heat. Float time may be reduced due to low temperatures. On hot days or if balloons are exposed to direct sunlight, there is a possibility they may pop.

  • I will always try to prevent this happening and on occasions of extreme temperatures I will underinflate LATEX balloons to allow for them to expand. This will result in slightly reduced float time but will help to prevent your balloons popping.

  • Please inform us if balloons are intended to go outside. Balloons need additional weights to hold them in place when outside.

  • If you are collecting balloons from us, we advise that they are taken indoors as soon as possible. Do not leave them in a car or in an outbuilding especially in winter. Foil balloons that are allowed to drop below room temperature will shrink and cause the valve to open resulting in the loss of helium.

  • We can not be held responsible for balloons that pop AFTER we have left the venue or when they have left the shop if collected.


Please be aware that we DO NOT inflate balloons that are intended to be released into the sky. 

We understand that balloon releases are often in the memory of a loved one and we do not want to seem unsympathetic to a request for a balloon release. However, we feel that we have a responsibility to the environment and its wildlife. 

We can offer alternative memorial balloons that are environmentally friendly so please ask us about these but also, if you have an idea that you would like us to consider then please do speak to us about it.

Thank you for your understanding of this matter.

Finally, we would like to thank you for booking with us and we hope that you and all your guests have a fantastic time on the day!


What is this Privacy Policy for?

This privacy policy is for this website and served by Blue Moon Events and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. 

Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. 

This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. 

You can read Google's privacy policy here for further information

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. 

Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. 

Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. 

This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Cottages in Pembrokeshire.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. 

Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. 

This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Social Media Platforms

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example: 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. 

Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

map-markermenu-circlecross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram